DakotasKabin.com
Customer Service Policies
Online Ordering
As you ride through our site, when you decide
to add an item to your shopping cart, click on the Buy Now
icon. That item will then be added to your shopping cart. At any
time you may view your items in your shopping cart, add quantities, delete
items, empty your cart, or Check out.
When you are finished shopping, your online credit card order will processed through a Secure layer. You will receive verification of your order via email.
Texas Residents are required to pay sales tax. (Texas Residents pay 8.25% sales tax)
Methods of Payment
DakotasKabin.com accepts the following methods
of payment for online orders.
Credit Cards: American Express,
Discover, Master Card, Visa or PayPal
We accept money orders or cashier checks
with fax or mail-in orders.
Personal Checks (in store only):
$25.00 fee will be charged on all returned NSF checks.
Money Order/Cashiers Check:
Must be drawn on United States funds only.
Order by Fax
Fax/Mail Order Form to 1-817-579-9518
You will receive verification of your order
via email, fax or mail. Included in this verification will be notice of
shipping charges and any taxes that may be due. (Texas residents only 8.25%)
Order by Mail
Fax/Mail Order Form
Please make money orders and cashiers checks
payable to Dakota's Kabin.
Checks must be in U.S. dollars, drawn on
U.S. bank. Please do no send cash or International Money Orders.
You will receive verification of your order
via email, fax or mail. Included in this verification will be notice of
shipping charges and any tax that may be due. (Texas residents only 8.25%)
International Orders
If you are ordering out of the United States,
you must select PayPal as method of payment. If you do not have a
PayPal account, you can go to www.PayPal.com and set up an account.
Order by Phone
Call us: Customer Toll Free 1-888-571-0275
Mon-Thurs 10:00-5:00 cst
Fri & Sat 10:00-6:00
cst
Sun
12:00-5:00 cst
Delivery
In stock items will be shipped within 24
hours of payment. Should items be out of stock a verification via
email will be sent notifying you of approximate ship date. Orders
are normally shipped UPS or United States Postal Service. Postage fees
vary depending on size/weight of item and destination.
Returns and Exchanges
Subject to the conditions
stated, within 14 days of a shipment a customer may request to return merchandise
purchased from Dakota's Kabin Online.
We will issue a full refund plus refund of shipping cost if the return is a result of our error or if the item arrives damaged, and you do not wish to replace it. Dakota's Kabin may request pictures of damaged merchandise via email or mail. The customer will expect a refund in the same form of payment that was originally made.
If your return is not due to our error or damages, we will deduct the shipping cost and a 20% restocking fee from your refund. Dakota's Kabin charges a 20% restocking fee on ALL non-damaged returned products. When returning a product, it must arrive back to Dakota's Kabin in it's original condition. All packages must be insured by the shipper for the total amount enclosed. If it arrives to us broken or damaged, the refund will be denied. It will then be the customer's responsibilty to file a damage claim through the shipping company.
If merchandise is sent back without return authorization from Dakota's Kabin, no refund will be given.
*Dakota's Kabin will not be able to take returns on custom made items or select manufacture drop ship items which could include the following:
*embroidered towelsDakota's Kabin will accept returns on Glassware and Dinnerware items only if the items are broken or chipped or if the piece is unable to be used. Please do not ship defective glassware or dinnerware pieces back to us. We will accept photos of defective items via mail or email for return authorization.
*toilet seat covers
*bedding ensembles
*select shower curtains
(Please call us with any questions in regards to non-returnable items.)
All packages are insured either through USPS or UPS. If the return is based on broken items, please keep the original packaging and the broken item(s) until verification of loss by UPS or USPS for insurance claims. You may also be asked to take the original packaging and the broken item(s) to the nearest USPS or UPS facility for verification.
We will not accept returns 10 days after return authorization has been granted. We will only accept returns and refunds for item(s) purchased from Dakota's Kabin Online.
We will not be able to accept returns on special orders.
Please send the package(s) securely wrapped, prepaid and insured to the address given below. We ask that you do not send any packages COD, as we will not accept product returns shipped COD.
Address for Returns - via USPS, UPS or Fed
Ex
Dakota's Kabin
202 N. Houston St.
Granbury, TX 76048
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