65

Dakota's Kabin Returns Policy
 
 

Subject to the conditions stated, within 14 days of a shipment a customer may request to return merchandise purchased from Dakota's Kabin Online.

We will issue a full refund plus refund of shipping cost if the return is a result of our error or if the item arrives damaged, and you do not wish to replace it. Dakota's Kabin may request pictures of damaged merchandise via email or mail. The customer will expect a refund in the same form of payment that was originally made.

If your return is not due to our error or damages, we will deduct the shipping cost and a 20% restocking fee from your refund. Dakota's Kabin charges a 20% restocking fee on ALL non-damaged returned products. When returning a product, it must arrive back to Dakota's Kabin in it's original condition. All packages must be insured by the shipper for the total amount enclosed. If it arrives to us broken or damaged, the refund will be denied. It will then be the customer's responsibilty to file a damage claim through the shipping company.

If merchandise is sent back without return authorization from Dakota's Kabin, no refund will be given.

*Dakota's Kabin will not be able to take returns on custom made items or select manufacture drop ship items which could include the following:

Dakota's Kabin will accept returns on Glassware and Dinnerware items only if the items are broken or chipped or if the piece is unable to be used. Please do not ship defective glassware or dinnerware pieces back to us. We will accept photos of defective items via mail or email for return authorization.

All packages are insured either through USPS or UPS. If the return is based on broken items, please keep the original packaging and the broken item(s) until verification of loss by UPS or USPS for insurance claims. You may also be asked to take the original packaging and the broken item(s) to the nearest USPS or UPS facility for verification.

We will not accept returns 10 days after return authorization has been granted. We will only accept returns and refunds for item(s) purchased from Dakota's Kabin Online.

We will not be able to accept returns on special orders.